Contact Support
For questions about MomentEcho, purchases, Credits, Saved Readings, or general app issues, contact:
When contacting Support, include a short description of the issue and, if helpful, the version of MomentEcho you are using.
MomentEcho Support will never ask for your Apple ID password or full payment card details.
Data & Privacy Requests
If you want to ask about data associated with your MomentEcho identity, contact:
MomentEcho may ask you to create a temporary verification code in the App so we can confirm that the request belongs to the correct MomentEcho identity.
MomentEcho → Settings → Data & Privacy → Access my data
Do not send your verification code publicly or share it with anyone other than MomentEcho Support when requested.
Purchases & Credits
Credits purchased in MomentEcho are processed through Apple’s in-app purchase system.
For billing, payment-method, or refund matters handled by Apple, you may need to use Apple’s own support and purchase-history tools.
Contact support@momentecho.app if:
- Credits do not appear;
- your MomentEcho balance is unexpected; or
- a completed purchase is not reflected in the App.
Saved Readings
Saved Readings are stored locally on your device in the current version of MomentEcho.
If you delete a Saved Reading, remove the App, lose or change your device, saved content may no longer be available. MomentEcho does not currently promise cloud backup, account sync, or cross-device restore.
AI Readings
MomentEcho Readings are generated automatically using AI based on a selected quote and any optional context you provide. They may sometimes be incomplete or inaccurate.
Readings are not professional advice and should not be relied on for medical, mental-health, legal, financial, emergency, or other professional decisions.